Injection Mold

A: To provide an accurate quotation and feasibility analysis, we typically require the following:
3D Design Files: Preferred formats include STEP (.stp) or IGES.
2D Drawings: If available, specifying critical tolerances, material specifications, and surface finishes.

• Annual Volume: Helps us determine the appropriate cavity count and steel type (e.g., hardened steel for high cavitation vs. pre-hardened for prototyping).
• Resin Type: The specific plastic material (e.g., ABS, PC, Nylon 66+GF30) dictates shrinkage rates and mold design requirements.

A: Lead times vary based on mold complexity and current workload, but our standard timelines are:
Simple Molds (Prototype/Family Molds): 4–5 weeks
Medium Complexity (Multi-slide/Hot Runner): 5–6 weeks
High Complexity (Multi-cavity/Unscrewing/Stack Molds): 6–8 weeks

We utilize real-time project management software to provide daily updates on manufacturing progress.

A: We follow an Engineering Change Notification (ECN) protocol. If a design change is requested:
Feasibility Analysis: Our engineering team simulates the impact on the mold design.
Impact Assessment: We provide a clear report on the cost and timeline implications before proceeding.
Implementation: Changes are made in the digital model and verified through a secondary design review to prevent errors. After all changes confirmed, we start modifications on the mold.

A: Our standard payment terms are typically 50% deposit with the Purchase Order to commence engineering and material procurement, 40% upon FAI approved, and 10% balance before shipment (B/L copy) . For long-standing clients or large-volume contracts, we can discuss other alternative terms.

A: Yes, we offer full after-sales support to ensure your molds operate at peak performance throughout their lifecycle. Our goal is to minimize downtime and extend tool longevity through proactive maintenance and rapid technical assistance.
Here’s an overview of our standard after-sales services:
1. Comprehensive Warranty Coverage
Warranty Period: We provide a standard warranty of 12 to 24 months against any defects in materials or workmanship.
Scope of Coverage: This includes free repairs or replacements for issues such as premature wear, cooling system leakage, or misalignment that occur under normal operating conditions.
2. Proactive Maintenance & Repair
Preventative Maintenance: We offer scheduled inspections, cleaning, and lubrication services. This proactive approach helps prevent unexpected failures, reduces cycle time deviations, and extends the mold’s total lifespan. Common tasks include replacing worn ejector pins and re-polishing cavity surfaces.
Corrective Repairs: In the event of damage from misuse or unexpected wear (e.g., broken cores, scratched surfaces), our team can perform precision repairs. After the warranty period, these services are typically billed at an hourly rate or a fixed project fee.
3. Expert Technical Support
Remote Troubleshooting: Our engineers are available to provide remote guidance to resolve production issues like part warpage, sticking, or flash.
Performance Optimization: We can also recommend design adjustments, such as optimizing gate sizes or cooling channel layouts, to improve cycle times and part quality.
4. Genuine Spare Parts Supply
Availability: We maintain an inventory of critical, high-wear components for your molds, including custom inserts, sliders, and heating elements.
Fast Lead Times: Standard spare parts can typically be shipped within 3–5 days, while custom-manufactured parts may require additional lead time depending on complexity.
5. Mold Upgrades & Retrofitting
Material Enhancements: We can upgrade existing tools with more durable materials, such as hardened steel, to better withstand high-abrasion resins.
Automation Integration: As your production needs evolve, we can retrofit molds with features for automation, such as robotics for faster part ejection or sensor integration for Industry 4.0 monitoring.
Ultimately, our after-sales service is designed to be a true partnership, ensuring your investment continues to deliver high-quality returns for years to come

A: We have a dedicated project management team available via email, Zoom, Teams or WhatsApp. We typically respond to technical queries within 12-24 hours. For urgent issues during your production run, we can arrange remote video assistance to guide your technicians through troubleshooting steps.